How to Check Your Landlord’s Rental Track Record

Last Updated on July 9, 2024 by Vadim

Finding the perfect home is one of the most important decisions for anyone, but so is having the right landlord. So, if you want to find out whether there are any active or past rental cases against him or her, you can do so by requesting for a Rental Good Conduct (RGC) Certificate from the Dubai Land Department (DLD).

What is a Rental Good Conduct Certificate?

The RGC Certificate was introduced by the Rental Disputes Centre (RDC) in 2018. This service enables the lease contract parties to enquire about each party with their approval or consent. Thus, the landlord is aware of the extent of the tenant’s commitment with the lessors… On the other hand, the tenant can see how the landlord deals with tenants, and whether he has been subjected to tenancy provisions.

According to Eshaan Bora, a junior associate at UAE-based law firm Fotis International Law Firm, the RGC certificate is to increase trust between tenants and landlords and aids in lowering conflict between the two parties.

What Information Does the RGC Certificate Provide?

The RGC Certificate provides the following information:

  • Inquire about a prospective tenant
  • Inquire about a prospective lessee
  • Report a rent-related dispute
  • Keep track of active eviction cases
  • Discover the laws governing real estate in Dubai

How Does the RGC Certificate Benefit Tenants?

Omar Al Masri, paralegal at Dubai-based law firm BSA Ahmad Bin Hezeem and Associates, explained that the RGC certificate service has numerous benefits and also prevents serious legal issues for tenants and landlords.

“First, tenants and landlords are able to inquire whether rent claims have been filed against them, which helps prevent sudden legal implications such as travel bans, and seizure of property and/or freezing of bank accounts [over rental disputes],” he said.

He also highlighted that the service is beneficial to the tenant as it would alert them to legal disputes involving the landlord.

Does the RGC Certificate Reduce Disputes?

According to DLD, one of the main benefits of the RGC certificate is that it reduces conflict and disputes among lessors and lessees. By knowing the background and history of the tenant and landlord, the individual can make the decision if they want to continue the deal with them, based on their record.

“In terms of dispute resolution, the use of good conduct certificates offers a degree of governance, as it encourages landlord and tenants to act in good faith and resolve rental disputes amicably. The service is also extremely beneficial in reducing rental disputes, as it simplifies the procedures for all parties to the contractual relationship,” Al Masri said.

How Do I Get the RGC Certificate?

The certificate is available to both landlords and tenants. However, you need approval from both parties.

After you have the permission of the other party, you can get the certificate online through the DLD website – – or through the official DLD app, ‘Dubai REST’ available for both Apple and Android users.

Here are the steps you will need to follow to apply for an RGC certificate:

  • Through the DLD website:
    1. To access the service directly, visit this link:
    2. Then click the green button, ‘Access this service’.
    3. Next, you will be presented with three options: inquiry on tenant, inquiry on leaser, or inquiry on request status. Choose the category that is applicable to you and enter the following information:
      • If it is an individual leaser, enter the name, Emirates ID, mobile number and email address and click ‘submit’.
      • If you are inquiring about a company, you will need these details:
        • Licence issuer – the Emirate
        • Licence source – the Emirate’s Economic Department
        • Licence number
        • After that enter your personal details, such as name, Emirates ID, number and email address.
    4. After you have submitted the information, you will then receive a reference number.
    5. If the tenant or landlord’s information is in the DLD system, you will then go back to the application form and enter reference number to find their track record.

Key Takeaway:

The Rental Good Conduct Certificate is an essential tool for both tenants and landlords in Dubai, providing a sense of security and trust in the rental process. By requesting for an RGC Certificate, you can ensure that you are entering into a rental agreement with a clean track record, reducing the risk of potential disputes and legal issues.

Further Reading

If you’re navigating the housing market in the UAE, particularly in Dubai, it’s essential to stay informed about various aspects of renting. From understanding security deposits to checking your landlord’s rental track record, being well-prepared can save you time, money, and stress. Below are some key resources to help you make informed decisions and ensure a smooth renting experience.

  1. Renting a Home in Dubai: Understanding Security Deposits
  2. UAE Renters’ Guide: A Comprehensive Checklist for Tenants
  3. Finding the Best Rental Deals Online in Dubai
  4. Understanding Your Rental Contract in the UAE
  5. Download EJARI Certificate and Check Tenancy Contract Online in Dubai
  6. Who Pays for Ejari Renewal in Dubai: Tenant or Landlord?
  7. How to Raise a Complaint with a District Cooling Company in Dubai
  8. Can a Landlord Increase Rent Without 90-Day Notice in Dubai?
  9. Subletting in Dubai: Understanding the Rules and Regulations
  10. Dubai Rent Security Deposits: How Much and Can You Negotiate?