How to File an Insurance Complaint in the UAE

Last Updated on July 9, 2024 by Vadim

Learn how to raise a consumer complaint against insurance companies in the UAE using the Sanadak platform. This step-by-step guide helps you navigate the process for free dispute resolution.

When Can You Use Sanadak?

File a complaint if:

  • You face discrimination in service provision
  • You experience financial loss due to deceptive or unfair conduct

Eligibility criteria:

  • First raise the complaint with the insurance company
  • Wait 30 calendar days after lodging the initial complaint
  • No ongoing litigation related to the complaint
  • Complaint falls within UAE Central Bank’s regulatory mandate
  • No resolution has been reached with the company

Step-by-Step Complaint Filing Process

  1. Visit
  2. Click “Submit a complaint” > “Submit a complaint related to an insurance company”
  3. Complete eligibility form
  4. Sign in using UAE Pass
  5. Create or log into Sanadak account
  6. Click “Log a complaint”
  7. Accept terms and conditions
  8. Submit dispute information and company response

Follow-Up on Your Complaint

Important Note

The UAE Central Bank has advised insurance companies to defer loan repayments for six months for customers affected by recent weather conditions. Comprehensive insurance policies should cover damages from heavy rains.

By using Sanadak, UAE residents can effectively address disputes with insurance companies, ensuring fair treatment and resolution of claims.

In our latest blog article, we cover several key topics related to banking in the UAE. For those looking to stay updated on the latest banking regulations and practices, here are some essential reads:

  1. UAE KYC Update: How to Update Your Emirates ID with Your Bank
  2. How to Check if a Cheque Might Bounce
  3. 12 Essential Mortgage Questions to Ask Before Buying UAE Property
  4. Can You Leave the UAE with an Ongoing Loan?
  5. UAE’s New ‘Aani’ Platform: Instant Money Transfers Using Mobile Numbers