How to Raise a Complaint with a District Cooling Company in Dubai

Last Updated on July 9, 2024 by Vadim

Are you tired of dealing with a district cooling company that doesn’t seem to care about your concerns? If you’re unable to get an issue resolved with the company concerned, don’t worry – we’ve got you covered!

In this article, we’ll walk you through the process of raising a complaint with the Dubai Supreme Council of Energy (DSCE) in 5 easy steps.


The DSCE is the governing body that regulates district cooling policies in Dubai. They plan and coordinate with concerned authorities to deliver new energy sources while protecting the environment. Their website allows consumers to raise complaints related to district cooling services, making it an ideal platform to resolve your issues.

Step 1: Try to Resolve the Issue Directly with Your Service Provider

Before you approach the DSCE, make sure you’ve already tried to resolve the issue directly with your district cooling service provider. This is crucial, as the DSCE website reminds customers to only use their complaint service if they’ve already tried and failed to resolve the issue with their provider.

Step 2: Visit the DSCE Website

Visit the official DSCE website at and click on the “Contact Us” tab.

Step 3: Fill Out the Complaint Form

Click on “For DC complaints: Click here” and fill out the complaint form. You’ll need to provide the following details:

  • First name
  • Last name
  • Contact email
  • Contact phone number
  • The company you wish to raise the complaint against (select from the dropdown menu)
  • Account number
  • Building name
  • Apartment number
  • Complaint type (select from the dropdown menu)

Step 4: Provide Detailed Information

In the “Complaint Details” section, provide specific information about your issue. This could include billing information, dates, and any other relevant details. Be as concise and clear as possible to help the complaints team investigate your issue efficiently.

Step 5: Submit Your Complaint

Once you’ve completed the form, click on “Submit”. The complaints team will review your complaint and contact you with any further information requests or updates.

How Long Does it Take to Resolve the Complaint?

According to the DSCE website, you can expect the complaints team to investigate and respond to your complaint within two weeks. Make sure to check your email regularly for messages from

Key Takeaway:

Raising a complaint with the Dubai Supreme Council of Energy is a straightforward process that can help you resolve issues with your district cooling company. Remember to try resolving the issue directly with your service provider first, and then follow the 5 easy steps outlined above. With patience and persistence, you can get your issue resolved and enjoy a smoother living experience in Dubai.

Further Reading

If you’re navigating the housing market in the UAE, particularly in Dubai, it’s essential to stay informed about various aspects of renting. From understanding security deposits to checking your landlord’s rental track record, being well-prepared can save you time, money, and stress. Below are some key resources to help you make informed decisions and ensure a smooth renting experience.

  1. Renting a Home in Dubai: Understanding Security Deposits
  2. UAE Renters’ Guide: A Comprehensive Checklist for Tenants
  3. How to Check Your Landlord’s Rental Track Record
  4. Finding the Best Rental Deals Online in Dubai
  5. Understanding Your Rental Contract in the UAE
  6. Download EJARI Certificate and Check Tenancy Contract Online in Dubai
  7. Who Pays for Ejari Renewal in Dubai: Tenant or Landlord?
  8. How to Raise a Complaint with a District Cooling Company in Dubai
  9. Can a Landlord Increase Rent Without 90-Day Notice in Dubai?
  10. Subletting in Dubai: Understanding the Rules and Regulations
  11. Dubai Rent Security Deposits: How Much and Can You Negotiate?